Shipping to the US has resumed, we are posting via royal mail and/or fedex as normal and parcels are sent with the tariff/duties pre paid, so there is a 10% charge added at checkout for US customers only to cover the tariff cost. For the rest of the world all parcels are still shipped DDU, with any import costs paid by the importer on arrival.
RETURNS
We accept returns based on the following conditions:
Please contact us, to request to return the item within 24 hours of receipt, this can be done via email gingerbellegems@gmail.com, or DM on Instagram @gingerbellegems
In the UK only, you have up to 14 days, from the day following the receipt of the goods to notify us of your intent to return the item. The item must then be returned to us within 14 days of notice. Please send it with all of the original packaging, by a fully insured, tracked and signed for service (special delivery within the UK). We will not be able to refund you unless we receive the item.
For overseas customers be sure to mark it clearly as a ‘RETURN’ on the customs form, otherwise we reserve the right to deduct any import charges made to us, from the refund.
The item must be unaltered (this includes ring sizing) and undamaged in any way.
The customer is responsible for the cost of return shipping. We reserve the right to charge a restocking fee of up to 15% to cover any fees incurred from the sale, that cannot be recouped.
We do not accept returns on sale items, sized rings or items bought through layaway, unless in cases of gross misrepresentation.